Experienced Technology Analyst and junior full-stack web developer in the financial services industry. Certified in Teaching English as a Foreign Language (TEFL) by The Language House Prague in November 2019. Strong information technology professional with a Bachelor’s Degree in Communication from The Ohio State University. Interested in software product management, front-end and full-stack web development, technical writing, teaching English as a foreign language (general use and business/specialized purposes), and the intersection of technology and culture.
Developed a full-stack web application for selling, invoicing, and managing auto insurance policies and claims across 5 countries. Wrote API documentation and served as point-of-contact for API users.
Taught in-company group and individual English courses to adult learners. Prepared lessons covering business, exam preparation, and general English topics using online resources, textbooks, and original lesson plans.
Identified and assessed information security risks of applications, infrastructure, and operational processes, including vulnerabilities (CVE), audit findings, penetration test findings, and control policy violations. Reported coming-due items to senior management, issue owners, and other stakeholders to drive timely remediation. Analyzed reports and prioritized data fields for migration to a new reporting system.
Resolved customer issues, trained other technicians, and managed printers, workstations, and video conferencing systems. Helped resolve issues with specialized research laboratory equipment.
Additional studies in Computer and Information Sciences. Studies focused on human-computer interaction (HCI). Topics included computer-mediated communication (CMC) theory, user studies, design, and general communication history and theory.